Streamyx Service interruption in Serdang

STREAMYX SERVICE INTERRUPTION IN SERDANG

Dear Valued Customers,

We wish to inform our Streamyx customers that Telekom Malaysia Berhad (TM) will be performing a network upgrading exercise from 11.30 pm, Thursday, 20th August 2009 until 11.30 pm, Friday, 21st August 2009.

As a result, Streamyx customers in Serdang may experience a disruption of service during the stipulated period. We would like to assure you that the service would resume to normal after this period.

TM apologizes for any inconvenience caused whilst the same time, we would like to assure you that we are upgrading our network to enable us to serve you better.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Streamyx related problems.

More information: http://streamyx.com/whats_new/whats_new.php?id=article_20090820

Thank You.

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Announcements from TMnet - a disruption of its Internet services due to circuit faults on the SMW3 between Tuas

If You facing internet connection speed slow, please look the announcements bellow from TMnet

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

News source from : http://www.streamyx.com/whats_new/whats_new.php?id=article_20090331

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MITIGATING SPAM IN TM NETWORK - Streamyx Malaysia

Telekom Malaysia Berhad (TM) wishes to inform you about its initiative in combating spam in its Internet Protocol (IP) network to improve our quality of service.
Recently, many anti-spams, organizations have blacklisted a large number of IP addresses from TM’s network. Due to this, many customers have been unable to send emails from their mail server to companies, which are using databases from the abovementioned anti-spam organizations.
These spamming activities by a small group have affected a large number of our customers, regardless of the nature of their usage.

Therefore, TM is taking immediate action to address this issue where TM will blockport 25 for all outgoing e-mails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be permitted. This will be done in phases, starting in the Brickfields area, subsequently followed by Klang Valley area before being implemented nationwide. OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or

With this exercise, Streamyx customers with dynamic IP addresses, who have their own mail server will not be able to send out-going e-mails. As an alternative, TM will be providing customers with two options. Customers may choose to relay their mail server to our SMTP or use port 587 for any outgoing e-mails. Kindly refer to the following links for configuration details:

How to configure the relay for client -http://webmail.tm.net.my/info/proxy.html
How to configure port 587 for client -http://webmail.tm.net.my/info/port587.html
How to setup relay host in mail server- http://webmail.tm.net.my/info/smtp-proxy.html
How to configure port 587 for mail server – Customers may need to refer to their administrator or hosting service provider to support and turn on port 587 for their mail server.

Kindly be assured that TM is proactively taking all possible measures to ensure that these spamming activities do not reoccur in the future. We seek your kind co-operation to implement the necessary security measures to protect your computers, which are connected to the Internet from any e-mail abuse, virus infection, spyware or malicious code.

For further enquiries and assistance, email us at: help@tm.com.my or contact TM at 100 and select ‘Internet Services’.

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